Presidio went above and beyond!! My Aunt is a woman in her 90’s partially disabled and loquacious. I’m so grateful for the care and compassion he treated her home; but especially the compassion he gave to my Aunt. Dear Presidio, I just wanted to inform you that shortly after my Aunt’s apartment was treated she sounded like a different person. That is directly attributed to Bobby who went out of his way to not only treat her apartment but provided her and her care giver with stellar customer service! We discovered bed bugs on Saturday morning, I called Presidio and spoke with Bobby, and he immediately told me what to do until he could arrive Monday morning. My Aunt, myself and her care giver spent the entire weekend anxious and going through a roller coaster of emotions. When Bobby arrived on Monday, he really eased our minds and put our fears to rest. He was patient, kind and knowledgeable. He answered all of my questions with ease even when I was on the verge of tears. He knew exactly how to treat the problem and inspected other units within the complex free of charge. Although he did not find any in her care givers apartment he insisted on treating it to give us peace of mind. At no additional cost!! He also went out of his way to check others homes that visit my Aunt often to ensure that no one brought those awful creatures back while visiting her. Again, did that at no extra cost!! Things went well from the first phone contact with him – Refreshing to feel in good hands from the start! I feel like I have gained a friend out of this experience!! P.S. The bugs are 100% gone.